Technical Support

Technical Support | Customer Service Center

We have developed a customer service center for our clients to control their services automatically and easily, as well as to communicate with a fast-responding technical support team. There are also many other features of our support center, including:

General Services:

Modify customer’s information.
Modify modes of communication and phone numbers.
Modify the account’s password.
Create a sub-account with specific privileges.
Change the password of a certain service.
Change the domain’s information.
Change the domain’s DNS.

Technical Support Services:

Opening a Ticket.
Direct communication with sales and technical support staff.
Tracking and response to Tickets.
Access to Help database.
Access to the center of resolving common problems.

Sales Services:

Request a service.
Request an additional service.
Request domains.
Cancel a service.
Payment of bills.
Change the domain’s information.
Tracking the status of requests.

Accounting Services:

View previous bills.
View current balance.
Ability to charge the account instantly.

Service Control:

Direct login into the cPanel for Web hosting services.

Telephone call center:

You can now call one of our numbers anytime, and our customer service representatives will immediately respond to you. We are available 24/7 throughout the year, to satisfy our customers, provide them with the required information and support in a timely manner, and also to ensure the quality of service.

You can now call one of the following numbers:

Toll-free number: 8001222222
Unified number (from mobile): 920029222
From outside Saudi Arabia: 00966 920029222

We’re always ready to respond to your inquiries and requests immediately! Just call

Live Chat:

Now with the Live Chat service you can talk directly with the customer service and technical support staff to answer your inquiries and solve your problems. All you have to do is to click the Live Chat icon in the home page or in this page and you will be with one of our staff.

Knowledge Exchange Forum (client to client):

Realizing the importance of sharing knowledge and experiences, which are like an endless chain, we have provided this platform to our clients, to share their experiences for the benefit of other clients, or to request an advice or inquiry.EXA Developmental Forum is your place for exchanging knowledge.